The customer got the opportunity to quickly find qualified help via his usual communication channel - a messenger, which provides a more meaningful, structured and open expression of his or her thoughts in a comfortable environment. It also eliminates the need to keep records. To monitor your progress, you just need to look at previous messages.
In 2018, it was a truly innovative product, the prospects of which were highlighted by a victory in the Karpov Venture Awards competition of startups.